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FAQs

Dear Friends,

We have tried to make the gifting services on our website as user friendly as possible. If at all you have any question, you can check the FAQs. If you don't find your answer here, you can always email us at info@ahmedabadcity.com. We shall try to answer your query within 2 working days.

 

1. What is ahmedabadcity.com gift service?
2. What is your product range? And how often do you change products?
3. Where do we procure products from?
4. How is the gift delivered? Where can it be delivered and what is the lead time?
5. What is the lead time for delivery?
6. What should I do to ensure that my delivery is made on time?
7. How do I make payment and what is the security of my credit card information?
8. Are the items delivered as displayed on the web page ?
9. Can recepient return the goods after they are delivered if they do not like them?
10. What are your charges?
11. What if the delivery is late or not made at all?
12. Can the order given be changed?
13. How do I send message with the gifts?
14. Can I cancel the order?
15. WHAT IF THE ADDRESS IS WORNG OR The person no longer lives at that address or if he is out of town?
16. How is the order cycle completed ?
17. Whom to contact for further details?

1. What is ahmedabadcity.com gift service?

Ahmedabadcity.com gift mall is an online gifting service and an online retailer of Indian products. We are one of the pioneers of online retailing in India and Gujarat in particular and we have been serving our NRI customers since October 1997. We believe in the following a) Prompt Delivery b)Reliable Service c) Best Product Quality. Apart from retailing we also export Indian products to stores and establishments worldwide... Our Motto remains- NOT TO MEET THE CUSTOMERS EXPECTATIONS BUT TO BEAT THE CUSTOMERS EXPECTATIONS.

2. What is your product range? And how often do you change products?

Our guest can choose from the various sections of the gift mall and we can send most of the gifts to majority of cities in India. ( for list of cities click here) However we deliver cakes, chocolates, sweets and other edible items ONLY IN AHMEDABAD. We keep adding new products and the same is displayed on the site in our “WHATS NEW” section.

3. Where do we procure products from?

All the products are procured locally from the best of the vendors and we follow a very strict quality control policy. We procure the products keeping in mind that it is the most important occasion of your life. OUR MOTTO IS NOT TO MEET YOUR EXPECATIONS BUT TO BEAT YOUR EXPECTATIONS.

4. How is the gift delivered? Where can it be delivered and what is the lead time?

We understand that gifting is very different from shopping and so we take the following steps in completing your gifting needs. We know that a guest is putting lot of faith in us and we have to beat their expectations. In order to achieve this goal... We take care of the following while delivering. 1. Product quality has to be nothing but the best. (in case of eatables the time gap between the production and delivery is never more than 3 hours) 2. Packing has to be very good. ( always packed in such a way that it is soothing to eye and also sturdy enough. 3. Delivery has to be timely. ( This is one of the most important part of gifting ) 4. Service has to be courteous. ( Our staff is well trained in delivering the gifts ) 5. In case of a problem ( which are rare ) the way it is solved is very important and we see to it that our customer is satisfied. The gifts are packed beautifully and hand delivered in Ahmedabad , Nadiad, Gandhinagar , Anand, Vallabh Vidyanagar by www.ahmedabadcity.com. In rest of the places it is delivered by professional courier agencies having nationwide presence and by our domestic partners. The minimum order requirement for placing a order for Nadiad , Anand, Vallabhvidyanagar and Nearbt areas is US$ 35. There is no shipping charge but a lead time of 3 days is required. For India delivery and rest of the world delivery you need to choose those particular options given below each and every product.

5. What is the lead time for delivery?

The lead time for all the products are given on the respective pages. Normally we require 24 hours for most of the gifts but it is advisable to carefully read the lead time for each and every product given on respective page. For out side Ahmedabad deliveries the lead time is 4-5 working days hours.

6. What should I do to ensure that my delivery is made on time?

To make sure that your delivery is done in time please do the following. 1. Place your order well in advance 2. Full name of Recipient 3. Detailed address with pincode and some landmark 4. Landline number 5. Mobile number 6. Neighbours number if possible. In case of improper address we can call the recipient and tell him about the delivery without disclosing the surprise.

7. How do I make payment and what is the security of my credit card information?

Your card is processed by one of the best payment gateway- CCAVENUE, who use SSL encryption on their servers. The details of your card never come to us. It is absolutely safe to use CCAVENUE payment gateway. CCAVENUE accepts international Visa and American Express credit cards for all orders placed online on www.ahmedabadcity.com . We are working with other payment partners to facilitate more payment options.

8. Are the items delivered as displayed on the web page?

Most of the pictures displayed in this site are those of the actual product. (shades of colour can vary in some of the products), but ahmedabadcity.com gift service reserves the right to deliver a similar, equally good product for reasons beyond its control. If there is enough time we do try to contact you and take your permission before doing this.


9. Can recepient return the goods after they are delivered if they do not like them.?

Please note that we do not have a refund policy. However, if a customer is dissatisfied with the quality of the products delivered, he / she should notify the ahmedabadcity.com within 24 Hrs of the delivery of the gifts. In such a case we normally follow “no questions asked” but we do forward the same to our quality control department and only then decide on the action. In the case of perishable items the complaint should reach us within 12-24 hours. No complaint after this time is entertained. In any case our liability remains to the maximum of the cost of product and all cases are subject to jurisdiction of Ahmedabad.

10. What are your charges?

The rates displayed along with each product are all inclusive of shipping and forwarding charges and you do not have to pay any thing extra apart from the actual prices shown along with the respective items.

11. What if the delivery is late or not made at all?

In rare case of delay, our liability is limited to the extent of the product price. In case of non delivery due to reason beyond our control we refund the amount. But in the case where recipient is not home and neighbours do not accept the gift we do not make refund. In such cases we try to contact the number given by you and if we still cannot get in touch with the recipient we donate the item to needy person if it is eatable and incase of non-perishable item we try to deliver at later date.

12. Can the order given be changed ?

The order can be changed only if it the change request reaches us well on time.

13. How do I send message with the gifts?

You need to type in your message in the " Special instructions Box" which appears on your screen at the time of the payment. Small message will go on our tag and for large message we take a printout of the same.

14. Can I cancel the order?

Orders once placed normally cannot be cancelled. Though you can change the order. The request for the same should reach us well in time. We shall not be able to do any changes once the product is procured for the respective delivery.

15. What if the ADDRESS IS WORNG or the person no longer lives at that address or if he is out of town?

We inform you as soon as we get to know of this and try to re-deliver most of the items But in case of EATABLES we do not take any risk and donate this to needy person. In case of flowers we are helpless and cannot make any refund. But we do give some sort of discounts for future orders in such cases. In the case of person being not available, we deliver the gift to the neighbours and inform the same to you and also follow up the same with the recipient, when he is available.

16. How is the order cycle completed ?

The moment you place an order, you shall receive order confirmation from us as well as ccavenue,our payment gateway. A copy of same comes to us after authentication of the card is made. Mostly this is instant but in some cases it can take upto 24 hours. All deliveries are made as per the instructions given by you. Instructions for all the products are mentioned on the respective pages. Once we deliver the gift we send the scanned confirmation slip with the signature and message of the recipient. In case the recipient is not home we deliver the same at neighbour’s place. Incase the neigbor does not accept we inform you about the same. In such cases eatables are donated to the needy person. We consider the cycle completed once you get the scanned slip.

17. Whom to contact for further details?

Incase you cannot find the answer to your questions in FAQ you can always create a support ticket or email us at info@ahmedabadcity.com. You can get in touch with us by phone at 91- 79-26300011 between 10 Am to 6.30 Pm IST (Mon-Sat)